Health System CEO:  Know Your Community, Know Your Customer

Health System CEO: Know Your Community, Know Your Customer

When I was growing up in the suburbs of Western Chicago the McNeilly family lived in a red brick house at the end of our street.  They were church going people with four children, all of whom excelled in sports and consistently ranked at the top of their class.  The...
Another Argument for Direct Contracting

Another Argument for Direct Contracting

Employers are the largest purchasers of healthcare services in the United States and for providers, they are a financially important customer.  Employers provide health benefits to over 153 million people and pay 73% ($17,393) of the cost associated with the annual...
Keep It Simple: Too Many Players, Not Enough Caring

Keep It Simple: Too Many Players, Not Enough Caring

When one thinks about the healthcare industrial complex and the amount of money being generated by for-profit organizations administering the provision of care, the result can be mind boggling. Without even including the professionals who place their hands on the...