MITCH CANNON SENIOR DIRECTOR RESEARCH & SOFTWARE DEVELOPMENT

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Careers

  • closeAccount Management

    POSTED 02/10/2017

    The accounts management team drives positive member experience through relationship building and engaging Channel Partners. This position is responsible for all account strategy and Channel Partner (client hospitals and health systems) growth and retention.

    Responsibilities:
    • Day-to-day supervision/support of client accounts and responsible for the relationship between Applied Health Analytics and Channel Partners
    • Conduct formal periodic review meetings to review performance, uncover any threats and opportunities, resolve issues and discuss new ideas and solutions
    • Develop long-term strategic plans for Channel Partners to ensure account retention and short-term tactical plans to ensure customer satisfaction
    • Help create tools to monitor and track Channel-Partner software engagement. Prepare necessary data, reports and course of action in managing and renewing clients (e.g. monthly, quarterly and/or annual reporting) as needed
    • Work with Channel Partners to grow, streamline and increase the value of their commercial market business
    • Handle the operational aspect of the Channel Partner partnership
    • Serve as the conduit between business development and training
    • Help identify Channel Partners marketing and communications opportunity, working in partnership with communications, corporate initiatives team; help develop programs that optimize customer activation, conversion, loyalty, maximization and retention (training tutorials, intranet site, NEXXUS Annual Users’ Conference, e-newsletters)
    • Identify opportunities for consulting and interim management
    • Represent Applied Health Analytics at industry events
    Key Qualifications:
    • 5+ years of experience in an account management environment is required
    • Experience working with providers (health systems and hospitals)
    • Bachelor’s Degree is required
    • Exceptional communication skills including written, verbal and presentation skills
    • Proven track record of collaboration with the clients and maintaining positive client relations while being flexible and results oriented
    • Ability to manage inter-company relationships and appropriately influence others in a client-responsive manner
    • Demonstrated ability to project-manage multiple projects on specification, budget and timeline
    • Familiar with health system and hospital operations
    • Computer skills including knowledge of MS-Word, Excel, PowerPoint and MS-Outlook
    • Familiar with data integration
    • Comfortable with software/training
    • Ability to travel as business needs required (30% +)
    Contact

    Anita Van Melle

    a.vanmelle@appliedhealth.net

  • closeManager, Client Services

    POSTED 02/10/2017

    Applied Health Analytics offers a continuous software training and support program that fosters a positive relationship between Channel Partners (clients) and our software platform. Responsibilities for this position include client technical support and training, client business process support and ongoing relationship management. By encouraging a strong understanding of how our software supports health systems’ population-health initiatives, the Manager, Client-Support Services is central to building longtime loyalty with our Channel Partners.

    Required Skills:
    • Account management and customer-support experience preferred; health care technology experience highly preferred
    • A teacher’s heart with strong client-service attitude, including interpersonal and problem solving skills
    • Bachelor’s degree with a minimum of five years of experience preferred
    • Familiar with health system and hospital operations preferred
    • Ability to travel as business needs require (20% +)
    • Computer skills including knowledge of MS-Word, Excel, PowerPoint, Outlook
    • Demonstrated ability to project-manage multiple projects on specification, budget and timeline
    Key Qualifications:
    • Experienced in providing customer/client services
    • Skilled in building and managing professional relationships
    • Knowledge of corporate education, customer service and software end-user training preferred
    • Ability to quickly learn various software applications; able to teach others to engage our software with confidence and competence
    • An exceptional communicator; strong written, verbal and presentation skills
    • Proven track record of collaboration to maintain positive client relations; flexible and results oriented
    Contact

    Bill Van De Griek

    w.vandegriek@appliedhealth.net

  • closeProduction & Data Entry Specialist

    POSTED 12/19/2016

    As a member of the client services team, the Production Specialist handles data entry, order processing and administration to ensure Applied Health Analytics’ clients receive timely and accurate reports, surveys and results which enable them to build evidence-based, individualized health-enhancement programs for end-users. The Production Specialist is responsible for accurate data entry and quality control of entered and received data generated from client orders.

    Required Skills:
    • Data entry speed is required to be 9,000+ key strokes an hour
    • Client-focused, with the ability to provide service that exceeds expectation
    • Self-motivated and driven to accomplish assigned tasks quickly, efficiently and effectively
    • Dependable, hardworking and responsible
    • Flexible to new workflow processes
    • Comfortable with evolving technology
    • Highly energetic and naturally curious
    Responsibilities:
    • Print and ship Applied Health Analytics’ materials to clients (Training is provided)
    • Maintain paper stock and shipping material
    • Answer incoming calls and support Help Desk
    • Learn Applied Health Analytics’ software products and assist in providing customer service support
    • Communicate clearly and accurately with internal and external stakeholders
    • Maintains confidentiality and adheres to HIPAA regulations.
    Key Qualifications:
    • High school diploma required; 1-2 years of data entry experience
    • Data entry speed is required to be 9,000+ key strokes an hour
    • Able to work in a professional office setting, Monday through Friday, 8 am to 5 pm
    • Able to lift a minimum of 40 pounds
    Contact

    Bill Van De Griek

    w.vandegriek@appliedhealth.net

  • closeDatabase Analyst II

    POSTED 12/19/2016

    Applied Health Analytics’ software combines health risk assessment and biometric data to stratify health risks within population groups using web based technologies. This Database teammate handles data integration, access and reporting mechanisms, and management of Microsoft SQL Servers in development and production environments. Responsibilities include translating client descriptions into procedures, designing data interfaces and issue identification. The ideal candidate possesses a high-level of potential and is motivated to contribute to a quickly changing environment.

    Required Skills:
    • Strong knowledge of Microsoft SQL Server, track record in creating and maintaining SQL stored procedures, tables, views, triggers and functions
    • Ability to author, update and troubleshoot database procedures that support web based applications
    • Experience with Windows and Linux operating systems
    • Experience with XML, javascript, PHP, bash, and other scripting languages
    • Familiarity with networking, security, routing, and system administration
    • Experience with SFTP, remote function calls and APIs
    Responsibilities:
    • Design, develop, and implement complex transformations between client health systems
    • Consult with business analysts, subject matter experts and other team members to determine data extraction and transformation requirements
    • Aggregate Protected Health Information (PHI) within a secure and cloud based application
    • Leverage data deduplication, transformation and translation techniques for grooming and utilizing data
    • Responsible for both project and maintenance of business activities
    • Create documentation of current processes; define and implement best practices for current and future ETL processes in support of expanding application footprint
    • Identify improvement opportunities using business intelligence and analytics
    Key Qualifications:
    • BA/BS in computer science or related IT field OR equivalent experience.
    • 3+ years SQL/MySQL scripting experience
    • Must have excellent written and verbal communication skills and be able to interact with multiple IT teams and business partners both formally and informally
    Contact

    Patrick Ragsdale

    p.ragsdale@appliedhealth.net

  • closeHelp Desk Support Specialist

    POSTED 12/19/2016

    The Help Desk Support Specialists provides technical and troubleshooting assistance to end-users related to accessing Applied Health’s Personal Health Portal and other online applications. This requires a working knowledge of computer hardware and software, mobile devices and other technology products. The Help Desk Support Specialist is a kind professional with great communication skills, translating their technical knowledge into simple and actionable direction. They are a patient listener and compassionate with the circumstances of the end user. When an answer is not immediately on-hand, the Help Desk Support Specialist knows how to research the problem and come up with a solution, providing follow-up and follow-through.

    Responsibilities:
    • Own the relationship between end users and the products and software provided by Applied Health
    • Provide technical assistance and support for incoming calls and emails regarding issues related to computer systems, software and hardware
    • Ask questions to determine nature of problem and walk end users through problem-solving process
    • Follow up with customers to ensure issue has been resolved; gain feedback from customer’s software usage
    • Write and update process and procedure manuals for Help Desk
    • Advise client services team members regarding issues, trends and themes identified in user interactions
    • Provide reports to determine malfunctions that continue to occur
    Key Qualifications:
    • 3+ years of experience providing help desk and/or technical support for software applications
    • Exceptional verbal and written communication skills
    • Ability to keenly listen to the user’s request and interpret the best course of action
    • Engage each user with patience and a teacher’s heart
    • High school diploma required; College degree preferred
    • Ability to work 8 a.m. to 5 p.m., Monday through Friday
    Contact

    Bill Van De Griek

    w.vandegriek@appliedhealth.net

  • closeGraphic Designer

    POSTED 10/25/2016

    The graphic designer will drive our brand and message in two environments: integrated marketing and communications, and product development. Integrated marketing and communications comprises of thought leadership, media relations, social media, Channel Partner communication, marketing and events. The product development includes software and strategy-supporting technologies. All support market awareness and drive company growth.

    Required Skills:
    • Adobe Creative Suite
    • Product Design
    • Data Visualization
    • Logo Design
    • Branding
    • UI/UX Design
    • Powerpoint
    • Social Media
    • Wordpress
    • Print Production Knowledge
    Responsibilities:
    • Lead design elements for new products and service offerings
    • Build graphic standards for all software interface
    • Assist in the creation of marketing pieces that support business development
    • Create graphic design elements for the Applied Health Analytics’ user conference
    • Help maintain graphic standards for the company and social media websites; work with development team on graphic elements
    • Develop templates for educational and engagement tools for clients and members
    • Build monthly Channel Partner e-newsletter
    • Participate in researching and creating case studies and white papers to demonstrate thought leadership, best practices and measurement
    • Attend meetings and represent company at events, where appropriate
    Key Qualifications:
    • Earned an undergraduate degree in graphic design or related fields
    • 3-5 years of experience; working at a software company a plus
    • Understanding of health care a plus
    • Samples or online portfolio required
    Contact

    Holley West

    h.west@appliedhealth.net

  • closeSenior Vice President, Business Development

    POSTED 09/13/2016

    The Senior Vice President, Business Development is responsible for establishing Applied Health Analytics’ overall sales strategy and plan for high growth. The candidate will serve as the face of the company to new markets interested in population health management within the commercial market and will be responsible for attracting and developing a best-in-class sales management team. The position reports to the CEO.

    Responsibilities:
    • Provide the leadership for our sales approach and overall go-to-market strategy. Proactively work with Applied Health Analytics’ leadership team to package and price new offerings that reflect the ongoing population health needs of our clients and markets. Develop and maintain current and accurate market plans.
    • Conduct competitive analysis/intelligence to provide insights and direction to messaging, and marketing and sales plans.
    • Establish sales and marketing financial analysis, including pricing, margins and probability analysis.
    • Set business development strategies, forecasting, metrics, performance management and coaching.
    • Define business development channels and market verticals.
    • Manage and leverages Applied Health Analytics’ CRM tools and lead management process to improve business development effectiveness and alignment with marketing, working in partnership with the EVP, Communications & Operations. Generate reports to track/report activities, progress and strategies.
    • Present to health system c-suite and strategy, marketing and business development executives. Participate in all major deals as necessary to ensure the highest close rates.
    • Collaborate closely with the business development team to support their needs and development. Provide the essential tools and training needed for the team to succeed.
    • Bring appropriate team members into the business development process to highlight team capability and to ensure seamless transitions during the onboarding process.
    • Be accountable for results; take responsibility for meeting/exceeding agreed upon business development targets.
    • Work in partnership with account management to maintain key client relationships and develop and identify additional revenue opportunities within our installed base.
    • Build and manage a high-performance sales team
    • Serve as a member of the leadership team:
    • Help develop and refine corporate strategy;
    • Bring new ideas, insights and methods from market intelligence
    • Develop essential internal relationships with development, consulting, client services, account management, communications and operations
    • Represent Applied Health Analytics at conferences and industry events.
    • Invite and host prospective clients at Applied Health Analytics’ annual NEXXUS Conference.
    Key Qualifications:
    • Strong background in lead sourcing and campaign generation.
    • Exceptional sales expertise and ability to continuously outperform expectations and exceed sales goals.
    • Ability to build and successfully drive a strategic business plan for a determined sales market or markets.
    • Demonstrated success selling software, technology and consulting services.
    • In- depth knowledge of health system operations and organizational structure.
    • Thorough understanding of the ACA and its impact on employers, benefit consultants and brokers, workforce and health system’s movement from fee-for-service to value-based care.
    • Experience with health system population health strategies.
    • Understands the consultative nature in business development
    • Ability to anticipate needs of health system clients and to craft business development approach and product offerings to meet those needs.
    • Able to build close, productive relationships with internal partners such as operations, consulting, client services and account management.
    • Excellent negotiation and consultation skills including ability to source and close sales.
    • Comfortable working with health system executive leadership.
    • 10+ years of experience in closing sales required.
    • Bachelor’s Degree is required.
    • Exceptional communication skills including written, verbal and presentation skills.
    • Ability to manage inter-company relationships and appropriately influence others in a client-responsive manner.
    • Computer skills including knowledge of MS-Word, Excel, PowerPoint and MS-Outlook as wells a CRM and database tools.
    • Ability to travel as business needs required. (50% +)
    Contact

    Robert Chamberlain

    r.chamberlain@appliedhealth.net

  • closeSenior-Level PHP Software Developer

    POSTED 07/13/2016

    The PHP software developer is part of a team that plans, implements, tests, integrates and supports technology-based solutions. Day-to-day responsibilities include supporting end-users and collaborating with in-company stakeholders, business owners, developers and database administrators to design and manage the delivery of enterprise scale software. Applied Health Analytics’ development team uses Agile Scrum and maintains an entrepreneurial work environment. The Senior-Level PHP Software Developer is expected to have the foundation for developing object-oriented coding in SAAS environments as well as serving as a subject matter expert for application development and implementation of best practices.

    Responsibilities:
    • Minimum 5-8 years professional PHP application development
    • Minimum 5-8 years PHP application development inside an Agile or rapid development team
    • Experienced use of CSS3, HTML5 and JavaScript – jQuery and jQuery UI required, knowledge of C# a plus
    • Client-service oriented, able to provide Level 3 Technical Support for application clients and end users
    • Experience with administration of databases such as SQL and MySQL
    • Experience with WAMP and LAMP development stacks, configuration of Apache, and server monitoring
    • Working understanding of Agile methodologies
    • Building wireframes and clarifying business requirements based on stakeholder input
    Key Qualifications:
    • Bachelor’s degree in computer science or information systems is preferred but not required
    • Work both independently and as part of a team to achieve short and long-term development goals
    • Assist in application performance, security and issue identification assessments
    Contact

    Patrick Ragsdale

    p.ragsdale@appliedhealth.net

  • closeManager, Marketing & Public Relations

    POSTED 06/24/2016

    The manager, marketing & public relations will assist in implementing an integrated communications strategy for Applied Health Analytics. The communications strategy comprises thought leadership, media relations, social media, Channel Partner communication, product development, marketing and events. Strategies are aligned to bring market awareness and drive company growth.

    Required Skills:
    • Strong written and verbal communication skills; proficient in Associated Press style
    • Basic graphic design experience; familiar with InDesign
    • Ability to collaborate across teams and projects
    • Computer and technology savvy
    Responsibilities:
    • Assist in the creation of marketing pieces that support business development
    • Help develop and promote Applied Health Analytics’ user conference
    • Draft news releases and op-eds on thought leadership, personnel and new products; distribute to local, trade and national media
    • Responsible for maintaining the company website
    • Maintain a social media content calendar; draft posts for LinkedIn and Twitter, Channel Partner intranet and other items as directed
    • Partner with account management, client services and development to create educational pieces for Channel Partners and their clients
    • Create and distribute monthly Channel Partner e-newsletter
    • Participate in researching and creating case studies and white papers
    • Provide copy and branding for new products
    • Attend meetings where appropriate
    Key Qualifications:
    • Earned an undergraduate degree, with a concentration in English, public relations, marketing or journalism
    • 2-4 years of experience in PR, marketing or journalism
    • Must have had an internship at a PR or interactive agency, or journalism experience
    • Writing samples required
    Contact

    Holley West

    h.west@appliedhealth.net

  • closeMid-Level PHP Software Developer

    POSTED 06/24/2016

    The PHP software developer is part of a team that plans, implements, tests, integrates and supports technology-based solutions. Day-to-day responsibilities include supporting end-users and collaborating with in-company stakeholders, business owners, developers and database administrators to design and manage the delivery of enterprise scale software. Applied Health Analytics’ development team uses Agile Scrum and maintains an entrepreneurial work environment. The Mid-Level PHP Software Developer is expected to have the foundation for object-oriented coding in SAAS environments.

    Required Skills:
    • Bachelor’s degree in computer science or information systems is preferred but not required
    • Work both independently and as part of a team to achieve short and long-term development goals
    • Assist in application performance, security, and issue identification assessments
    Key Qualifications:
    • Minimum 3 years professional PHP application development
    • Minimum 3 years PHP application development inside an Agile or rapid development team
    • Experienced use of modern CSS3, HTML5 and JavaScript – jQuery and jQuery UI a plus
    • Client-service oriented, able to provide Level 2 Technical Support for application clients and end -users
    • Familiarity with databases such as SQL and MySQL
    • Experience with WAMP and LAMP development stacks
    • Working understanding of Agile methodologies
    Contact

    Patrick Ragsdale

    p.ragsdale@appliedhealth.net

Board of Directors
Robert P. Chamberlain

Co-Founder, Chairman &
Chief Executive Officer at
Applied Health Analytics, LLC

Eliot Houser

Co-Founder &
Chief Information Officer at
Applied Health Analytics, LLC

Daniel J. Birach

President
HEALTHWORKS Division at
Carolinas HealthCare System


Our Partners

Vanderbilt Dayani Center for Health and Wellness is a comprehensive healthcare facility dedicated to patient care, research and biomedical education.

Pro-Change is a behavior change company that partners with wellness companies to reduce health risk behaviors and enhance well-being while lowering health care costs and increasing productivity.

Blausen Medical develops and owns the world’s largest library of medical and scientific illustrations and 3D animations.