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  • closeDirector, Account Manager

    POSTED 12/11/2017

    The Director, Account Management will drive positive member experience through relationship building and Channel Partner engagement, and is responsible for account strategy, growth and retention.

    Required Skills:
    • Exceptional written, verbal and presentation skills.
    • Enthusiastic, self-motivated, detail-oriented and organized, with strong problem-solving and analytical skills.
    • Proven track record of collaboration to maintain positive client relations while being flexible and results driven.
    • Manages inter-company relationships and appropriately influence others in a client-responsive manner
    • Coordinates and manages multiple projects on specification, budget and timeline.
    • Willingness to work as a team player with strong interpersonal skills.
    • Familiarity with health system and hospital business operations.
    • Ability to work flexible hours in a fast-paced office environment.
    • Versatility, flexibility and ability to manage priorities and workflow with detail organization.
    • Ability to learn and provide training for various software applications.
    • General knowledge of HIPAA Security Rules.
    • Proficient computer skills and experience using Microsoft Office products.
    • Available to travel as business needs require (>30%)
    • Work with Channel Partners to grow, streamline and increase the value of their commercial market business.
    • Create long-term strategic plans for Channel Partners to ensure account retention and short-term tactical plans to ensure client satisfaction. Work with client engagement, training and technology teams to implement. Forecast and track key account metrics to ensure VOI, in partnership with the SVP, Market Operations.
    • Conduct formal periodic review meetings to review performance, uncover any threats and opportunities, resolve issues and discuss new ideas and solutions.
    • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
    • Act as the conduit between business development and new client onboarding.
    • Work with SVP, Market Operations to identify opportunities.
    • Partner with communications to introduce and implement new Applied Health Analytics’ initiatives, where appropriate.
    • Participates in RFP process, when applicable.
    • Meets or exceeds productivity and quality standards.
    • Maintains confidentiality and adheres to HIPAA regulations.
    • Performs other duties as directed by their supervisor.
    Key Qualifications:
    • Bachelor’s degree required; MBA/MHA degree preferred.
    • 7+ years customer service / account management experience is required.
    • Experience working with healthcare providers (health systems and hospitals) preferred

    Holley West, APR

  • closeSenior Manager, Client Engagement

    POSTED 09/03/2017

    The Senior Manager, Client Engagement drives positive engagement and fosters relationship building with Channel Partners (clients); is responsible for Channel Partner integration, population-health strategy deployment, needs analysis and ongoing support.

    Required Skills:
    • Experience working with health systems and hospitals and a general knowledge of current healthcare issue and trends.
    • Proven track record of collaboration to maintain positive client relations while being flexible and results oriented.
    • Strong customer-service attitude, including interpersonal and problem solving skills.
    • Ability to quickly learn and teach various software applications.
    • Exceptional communication skills including written, verbal and presentation skills.
    • Proven track record of collaboration with the clients and maintaining positive client relations while being flexible and results oriented.
    • Demonstrated ability to project-manage multiple projects on specification, budget and timeline.
    • Comfortable with software/training.
    • Responsible for the relationship between Applied Health Analytics and assigned Channel Partners, including day-to-day support of client accounts.
    • Work with Channel Partners to assess, develop and enhance their commercial market business.
    • Build a strong relationship with Applied Health Analytics’ development team to identify opportunities and ensure ongoing development meets client needs across all Channel Partners.
    • Collaborate with training and client services teams as part of the onboarding process and ongoing Channel Partner support.
    • Partner with communications to introduce and implement new Applied Health Analytics’ initiatives, where appropriate.
    • Supply Applied Health Analytics platform expertise and business best practices to clients.
    Key Qualifications:
    • Bachelor’s Degree and five years of experience in a client services / account management environment is required.
    • Computer skills including knowledge of MS-Word, Excel, PowerPoint and MS-Outlook.
    • Familiar with data integration.

    Gene Lane

  • closeDatabase Analyst II

    POSTED 09/01/2017

    Applied Health Analytics’ software combines health risk assessment and biometric data to stratify health risks within population groups using web based technologies. This Database teammate handles data integration, access and reporting mechanisms, and management of Microsoft SQL Servers in development and production environments. Responsibilities include translating client descriptions into procedures, designing data interfaces and issue identification. The ideal candidate possesses a high-level of potential and is motivated to contribute to a quickly changing environment.

    Required Skills:
    • Strong knowledge of Microsoft SQL Server, track record in creating and maintaining SQL stored procedures, tables, views, triggers and functions
    • Ability to author, update and troubleshoot database procedures that support web based applications
    • Experience with Windows and Linux operating systems
    • Experience with XML, javascript, PHP, bash, and other scripting languages
    • Familiarity with networking, security, routing, and system administration
    • Experience with SFTP, remote function calls and APIs
    • Design, develop, and implement complex transformations between client health systems
    • Consult with business analysts, subject matter experts and other team members to determine data extraction and transformation requirements
    • Aggregate Protected Health Information (PHI) within a secure and cloud based application
    • Leverage data deduplication, transformation and translation techniques for grooming and utilizing data
    • Responsible for both project and maintenance of business activities
    • Create documentation of current processes; define and implement best practices for current and future ETL processes in support of expanding application footprint
    • Identify improvement opportunities using business intelligence and analytics
    Key Qualifications:
    • BA/BS in computer science or related IT field OR equivalent experience.
    • 3+ years SQL/MySQL scripting experience
    • Must have excellent written and verbal communication skills and be able to interact with multiple IT teams and business partners both formally and informally

    Eliot Houser

Board of Directors
Robert P. Chamberlain

Co-Founder, Chairman &
Chief Executive Officer at
Applied Health Analytics, LLC

Eliot Houser

Co-Founder &
Chief Information Officer at
Applied Health Analytics, LLC

Daniel J. Birach

Carolinas HealthCare System

Our Partners

Vanderbilt Dayani Center for Health and Wellness is a comprehensive healthcare facility dedicated to patient care, research and biomedical education.

Pro-Change is a behavior change company that partners with wellness companies to reduce health risk behaviors and enhance well-being while lowering health care costs and increasing productivity.